Frequently Asked Questions
Credit Card Payments
Why do I have to pay using PayPal?
PayPal is the company that
process our credit card payments. You do not have
to have a PayPal account or log into your
account.
Zen
Gardens
I just ordered one of your Zen Gardens. How soon can I expect it to arrive?
We handcraft our gardens here in the
USA to ensure quality products. (see customer comments) While we try to keep inventory on hand, our Zen Gardens are quite popular and sometimes we get behind. The standard shipping time is within 12-14 days after placing your order unless prior arrangements have been made. They are shipped Priority Mail within the US and an e-mail notification is sent with shipping information.
I live in the UK and have had a difficult time finding Zen Gardens. Do you ship to the UK and if so, how much is shipping?
We have many satisfied customers located throughout the world. Our shopping cart automatically calculates the cost of shipping to your country. Simply select the item(s) you would like and enter the country you are shipping to. We ship Global Priority through the United States Postal Service to give you to give you a tracking number and faster shipping time.
I love your Textured Zen Garden and would like to order 2. Can I get a discount on shipping?
Our shipping is now
automatically calculated by weight, not by item.
Have a different question? Ask it here!
Zen Rakes
I just ordered some Zen rakes. How soon can I expect them?
Our Zen rakes are shipped using the
USPS usually within 10-12 days (Standard
shipping) after placing your order or 7-10 days if
Rush Shipping is slected. International orders are shipped Global Priority to give you a tracking number and faster shipping time. Most of our rakes are 100% handmade here in the US. You will receive an e-mail notifying you when your rakes have been shipped.
I would like to order some Zen rakes but live in the U.K. How much is shipping?
Shipping outside the USA varies in
cost with each country. We ship Priority
International using the USPS to give you a tracking
number and faster shipping time. Place the
items you are interested into the shopping cart and
select the country to be shipped to. You will be
given your shipping total before you exit for payment
and shipping information.
Can I speed up my delivery time?
Contact us with your desired date and we will let you know. We will do our best.
Can I custom order sizes or colors?
Yes. We have done custom sizes and colors. Just email us
your requirements and we will work with you on your
project.
Refunds
I got my Zen Garden and I decided I don't
want it. How do I get a refund?
If
your garden was personalized, we cannot issue a refund
as we can no longer sell the garden. Otherwise,
you must return the garden to ToPort.com at your
expense, insured against damage during shipping, and we
will issue a refund for the cost of the garden, less s/h
costs and a 15% restocking fee.
If you are
returning rakes, the restocking fee does not
apply.
Have a different question? Ask it here! | 
